Privacy Policy

1. Introduction

1bets ("1bets," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the 1bets online gaming platform accessible at 1bets.app ("Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information when you access or use the Platform, and explains the rights available to you under applicable Philippine law.

This Policy applies to all registered account holders, visitors, and any other individuals whose personal data is processed by 1bets in connection with the Platform. By registering for a 1bets account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations, 1bets acts as the Personal Information Controller in respect of the personal data of its users. Our designated Data Protection Officer ("DPO") can be contacted at the details provided in Section 15 of this Policy.

3. Data We Collect

We collect the following categories of personal data from and about you:

Category	Examples	Purpose
Identity Data	Full name, date of birth, government-issued ID number, selfie/photo for KYC	Account registration, age verification, KYC compliance
Contact Data	Email address, mobile number, residential address (city, province)	Account communications, support, regulatory reporting
Financial Data	GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history	Deposit and withdrawal processing, fraud prevention, AML compliance
Gaming Data	Game history, wager amounts, win/loss records, session duration, bonus usage	Service delivery, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system, cookies, session tokens	Platform security, fraud detection, performance optimisation
Usage Data	Pages visited, features used, click patterns, referral source	Platform improvement, personalisation, marketing analytics
Communications Data	Support chat logs, email correspondence, feedback submissions	Customer support, quality assurance, dispute resolution

We do not intentionally collect sensitive personal information (as defined under the DPA) such as health data, religious beliefs, or political affiliations, unless specifically required for responsible gaming assessments or as mandated by law.

4. How We Collect Data

We collect personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated technologies: Cookies, web beacons, pixel tags, and server logs that automatically collect technical and usage data when you access the Platform.
• Third-party sources: Identity verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and publicly available sources where permitted by law.
• Regulatory sources: PAGCOR exclusion lists and other regulatory databases that we are required to check as part of our compliance obligations.

5. How We Use Your Data

1bets uses your personal data for the following purposes:

• Account management: Creating, maintaining, and securing your 1bets account, including identity verification and age confirmation (21+ requirement).
• Service delivery: Processing deposits and withdrawals, providing access to games, crediting bonuses, and resolving disputes.
• Legal and regulatory compliance: Meeting our obligations under the DPA, PAGCOR regulations, Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and unauthorised account access.
• Responsible gaming: Monitoring gaming behaviour to identify signs of problem gambling and enforcing self-exclusion requests and deposit limits.
• Customer support: Responding to your enquiries, resolving complaints, and improving our support services.
• Marketing and personalisation: Sending you promotional offers, game recommendations, and platform updates — subject to your communication preferences and applicable consent requirements.
• Platform improvement: Analysing usage patterns to improve the performance, features, and user experience of the 1bets Platform.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act, we process your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., providing the gaming services you have registered for).
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA, the DPA, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing

1bets does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification services used to confirm your identity and age in compliance with regulatory requirements.
• Fraud prevention and security services: Providers of fraud detection, risk assessment, and cybersecurity services that help protect the Platform and its users.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other government bodies, where disclosure is required by law or court order.
• IT and cloud service providers: Hosting, database, and infrastructure providers who process data on our behalf under strict data processing agreements.
• Professional advisers: Lawyers, auditors, and consultants who require access to your data in the course of providing professional services to 1bets.

All third-party service providers who process personal data on our behalf are required to implement appropriate technical and organisational security measures and to process data only in accordance with our instructions and applicable law.

8. Cookies & Tracking Technologies

The 1bets Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyse Platform usage. The types of cookies we use include:

• Strictly necessary cookies: Essential for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, game settings) to personalise your experience.
• Analytics cookies: Collect anonymised data about how users interact with the Platform to help us improve performance and usability.
• Marketing cookies: Used to deliver relevant promotional content based on your interests and gaming activity, subject to your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. For more information on how to manage cookies in your browser, refer to your browser's help documentation.

9. Data Retention

1bets retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLA requirements.
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC and identity documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Gaming history: Retained for a minimum of three (3) years for dispute resolution and responsible gaming monitoring purposes.
• Support communications: Retained for two (2) years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.

10. Data Security

1bets implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS 1.3 encryption for all data transmitted between your device and the 1bets Platform;
• AES-256 encryption for personal and financial data stored at rest;
• Multi-factor authentication options for account access;
• Regular penetration testing and vulnerability assessments conducted by independent security firms;
• Strict role-based access controls limiting data access to authorised personnel only;
• Comprehensive audit logging of all access to personal data systems;
• Employee training on data privacy and security best practices.

Despite these measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 1bets will notify the National Privacy Commission (NPC) and affected users in accordance with the requirements of the DPA and its Implementing Rules and Regulations.

11. Your Rights Under the Data Privacy Act

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 1bets:

• Right to be informed: The right to be informed of how your personal data is being collected and processed, as set out in this Policy.
• Right of access: The right to request a copy of the personal data we hold about you and information about how it is processed.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.

12. Children's Privacy

The 1bets Platform is strictly intended for users who are at least twenty-one (21) years of age. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will immediately suspend the associated account, delete the data, and report the matter to the relevant authorities in accordance with applicable law.

If you believe that a minor has registered on the 1bets Platform, please contact us immediately at [email protected] so that we can take appropriate action.

13. International Data Transfers

In the course of providing the 1bets Platform, your personal data may be transferred to and processed in countries other than the Philippines, including countries where our technology infrastructure providers and service partners are located. Where such transfers occur, 1bets ensures that appropriate safeguards are in place to protect your personal data in accordance with the requirements of the DPA, including the use of standard contractual clauses or equivalent data transfer mechanisms approved by the National Privacy Commission.

14. Changes to This Policy

1bets reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or Platform features. The revised Policy will be posted on this page with an updated "Last Updated" date. Where changes are material, we will notify registered users via email or in-platform notification at least fourteen (14) days before the changes take effect.

Your continued use of the 1bets Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your information.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 via the 1bets Platform
• Response Time: We aim to respond to all data privacy requests within 30 days of receipt.

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through their official channels.